30 MPT30 MPT
Register for your Free Trial

FAQ

Q: What happens at the end of my free trial?

When you have completed your 2 FREE trial sessions, you and your trainer will discuss the next steps of continuing your fitness plan and achieving your goals. Ask us any question you may have about your sessions.

Q: What happens if I’m running late?

No worries, just call us on 1300 677 745 and let us know, we can wait or arrange another time that suits.

Q: How do I change my session?

Easy! Call us on 1300 677 745 and change your booking. Or chat to your trainer at the end of your session to arrange another time. Make sure it is done 24 hours prior to your scheduled session.

Q: I’m not feeling well/I’m injured, I won’t be able to make it

We’ve heard that one before!

But if you are actually sick or injured, let us know 24 hours prior to your session to reschedule. If your injury will set you back longer than a week then we’ll have to change your direct debit payment accordingly. Please make sure you let your trainer know and email to [email protected] 4 business days before your next direct debit day, otherwise you will be charged as per normal.

Q: What if I can’t give 24 hours’ notice?

We understand how busy life can be and time slips away, however unfortunately, sessions that are not cancelled with a least 24 hours’ notice will be non-refundable.

So please, PLEASE make sure you book a time that will work for you!

Q: I’m going on holiday for four weeks, what do I do about my bookings?

If you know you’re going to be away longer than a week we will rectify your payment to match your time away. Email [email protected] 7 business days in advance so we can advise our trainers and change our rosters, otherwise you will be charged as per normal.

Q: How do I cancel my membership?

We don’t want you to leave. Membership cancellation requires 4 weeks writtennotice with a cancellation form signed and sent to [email protected], otherwise you will be charged as per normal.